When it comes to KPIs, everyone may be intimidate. Every day, 996 every week, every month, staying up late to write a report, not just to achieve the so-calle KPI, and then get a better return, or it may hong-kong-phone-number be cruel just because of fear of being optimize. Therefore, KPIs of all evil, driving every employee of an enterprise to crawl forward in a preset direction. That said, employee behavior is largely hong-kong-phone-number controlle by KPIs. In the TOB scenario, when product managers sort out business scenarios and design functions.
Chengye Kpi Hong-kong-phone-number
They KPIs to is the main line of KPIs, otherwise it is very likely that the designe functions will not be use at all. Everyone only cares about hong-kong-phone-number their own performance, who cares so kindly about the performance of product managers. Stab in the heart) Since KPIs are so important, as a product manager, you must fully understand their impact and make hong-kong-phone-number good use of KPIs, so as not to be scolde by users as silly and useless. So today, taking customer service business as an example.
Poor Customer Service Hong-kong-phone-number
Talk about how KPIs affect business and how product managers can make good use of them. 1. Chengye KPI The formation of KPI is hong-kong-phone-number ultimately to assist the business. So it is necessary to continuously improve the KPI according to the problems encountere in the hong-kong-phone-number development stage of the business, and finally complement each other to form a good service process. Less customer service reception Now there is a start-up company boss quickly set up a customer service team.